Fitbit Step Counter Frozen

I have reset my clockface twice charged my fitbit to 100 and restarted by holding the button for 8 seconds while it was charging.

Fitbit step counter frozen.

Still my screen is frozen showing only calories burned. Don t know how to reset the charge 3 the instructions don t seem to work or i m on the wrong fitbit. If i didn t have notification to move for example then i w. Fitbit inspire high tech.

Sorry to hear that the display on your charge 3 has frozen. The fitbit is halfway charged currently. Plug the charging cable into the usb port on your computer or any ul certified usb wall charger. Charge 2 press and hold the button on your tracker for 4 seconds.

Charge 3 charge 4 press and hold the button on your tracker for 8 seconds. When you see a smile icon and the tracker vibrates the tracker restarted. It won t change the time count steps track heart rate or anything. So today my fitbit ionic stopped counting steps very subtly.

I have noticed this issue 3 times counting this time since the last firmware update. I can t swipe to see my steps or set a timer. I just got the fitbit chrage 2 hr for my birthday 4 days ago and i absolutely love it. Clip the other end of the charging cable to the port on the back of the tracker.

However my step count if frozen at 13 063 steps and will not count anymore steps or miles calories stairs etc. Went to charge my fitbit and it just stayed on the clock screen. It won t change with swiping won t show the battery charging icon nothing. It has been frozen for 3 days now.

I m afraid if i factory reset i will loose all the info it s tracked. With the advice previously given not working what do you recommend next. In order to sort this out i d recommend restarting your tracker by following these steps. However it continues to track my heart rate.

Tried to reset several times shutdown and let it sit for 15 minutes but nothing is working. Keep this tracker on 24 7 and you ll learn all about the number of steps you take the calories you burn your active minutes and even your sleep quality in a day. Wear your tracker or watch to record your sleep then use the fitbit app to view insights set goals and create a better bedtime routine see how everything you do adds up log meals and snacks then compare that information against your activity stats to get a better idea of your calories in vs.